Delivery

Where I deliver: I currently deliver within the UK only.

Dispatch times: Bags that are ready to send are usually dispatched within 2-3 working days of your order. Items made to order will show their estimated dispatch time on the product page.

Delivery options and costs:

• Royal Mail Tracked 48: £5.00, usually 2–3 working days after dispatch

• Free delivery on bag orders over £45, if offered

• Local collection from Oxshott/Claygate by arrangement: free, if offered

You’ll receive an email with tracking details when your order is on its way.

If your parcel doesn’t arrive: please contact me if your order hasn’t arrived within 7 working days of dispatch, and I’ll look into it with the courier straight away. If it’s lost in the post, I’ll send a replacement or give you a full refund.

Changing your mind

I want you to love your bag, but if you change your mind, you can cancel your order within 14 days of receiving it, without giving a reason.

How to return an item:

1. Email emma@withathread.com within 14 days of receiving your order to let me know you’d like to return it.

2. Send the item back within 14 days of telling me, to: 147 Brighton Road, Surbiton, KT6 5NW.

3. Please return it unused and in its original condition, packed carefully so it isn’t damaged in transit. I recommend a tracked service, as the item is your responsibility until it reaches me.

Return postage: you’re responsible for the cost of returning items when you change your mind.

Your refund: I’ll refund the price of the item and the standard delivery cost you paid, within 14 days of receiving the item back. Refunds go to your original payment method. If the item shows signs of use or damage beyond what’s needed to look at it, I may reduce the refund to reflect this.

Made-to-order and personalised items

Items made especially for you to your own specification, such as custom colours, fabrics or sizes, can’t be returned if you change your mind, unless they’re faulty.

Faulty or damaged items

Each bag is checked carefully before it’s sent. If something isn’t right when it arrives, or a fault appears, please email me with a photo and I’ll put it right. Depending on the problem, I’ll offer a repair, a replacement or a refund, and I’ll cover the cost of returning a faulty item. This doesn’t affect your legal rights.

Classes

For class bookings, please see the Booking Terms & Cancellation Policy.

Contact

Emma Lomax, trading as With a Thread
Email emma@withathread.com or WhatsApp 07731 939 367.