Booking and payment

Our sessions (classes, workshops, sew-togethers and 1:1 sessions) are sold as individual sessions or as blocks, and must be paid in full at the time of booking. Your place is confirmed once payment is received.

Places in each session are limited and are allocated on a first-come, first-served basis. If your payment arrives after a session is fully booked, we’ll contact you to offer a place on the next available session or a full refund, paid within 14 days.

How block bookings work

A block booking is a single booking covering all the sessions in the block. If a block booking is cancelled, all of its sessions are cancelled; individual sessions within a block can’t be cancelled separately. Whether you’re entitled to a refund depends on when you cancel, as set out below.

Your right to cancel within 14 days

If you book online, you can cancel within 14 days without giving a reason. The 14 days start the day after the day you make your booking.

If your class or course starts within those 14 days, it will only go ahead during that time if you’ve asked for it to when booking (using the tick box at checkout). If you then cancel after it has started, you’ll receive a refund minus the cost of any sessions that have taken place before you tell us you’re cancelling. This is worked out in proportion to the total price. For example, if you’ve booked a 6-session block for £180 and 2 sessions have taken place, we’ll deduct £60 and refund £120.

If a single session, or your whole booking, has been delivered in full within the 14 days, your right to cancel ends once it has taken place.

We’ll refund you within 14 days of you telling us you’re cancelling, using the same payment method you paid with.

Your right to cancel after the 14 days

After the cancellation period, fees are non-refundable, as we hold your place and turn others away. This includes block bookings: if you cancel a block after the 14-day period, no refund is due for the remaining sessions. However, you’re welcome to transfer your place to a friend or family member at no charge. Just let us know their name before the session or course begins. Though if we’re able to fill your place, we’ll refund you, minus a £5 admin fee.

How to cancel

To cancel, just tell us clearly by email to emma@withathread.com or WhatsApp to 07731 939 367. Please remember to include your name and the name of the class, course or workshop. Your cancellation counts from the date you send it. Alternatively you can use our online cancellation form at withathread.com/cancel, but you don’t have to.

1:1 sessions

If you need to rearrange a 1:1 session, please give us at least 48 hours notice and we’ll find another time that suits you.

Missed sessions (block bookings)

If you can’t make a particular session, please don’t cancel your booking, as that would cancel your whole block. Just let us know by email or WhatsApp. We can’t refund individual missed sessions within a block. Where there’s space, you’re welcome to join the equivalent session in another class to catch up. Just get in touch to check availability.

If we need to cancel or change a session

If we have to cancel a session (for example due to illness or the venue being unavailable), we’ll let you know as soon as possible and offer a new date. If the new date doesn’t suit you, we’ll refund the cost of that session.

If a course or workshop doesn’t go ahead

If a course or workshop is cancelled before it starts (for example, due to low numbers), you’ll be offered a place on another session or a full refund.

Contact

To cancel, transfer or ask a question, email emma@withathread.com or WhatsApp 07731 939 367.