Who we are

With a Thread is run by Emma Lomax, a sole trader based in Surbiton, Surrey, UK. For the purposes of data protection law, I am the “data controller” responsible for your personal information. If you have any questions about this policy, email emma@withathread.com.

What information we collect

When you book a class or buy from us, we collect your name, email address, phone number, and the details of your booking or order. For product orders we also collect your delivery address.

If you sign up through our “Stay in touch” form, we collect your name, email address and your answers about the classes, workshops and venues you’re interested in. If you sign up to our mailing list at checkout, we record that you’ve agreed to receive emails from us.

If you choose to tell us about any access needs or health information relevant to attending a class, we’ll only use it to make sure the session is safe and comfortable for you, and only with your consent.

Payments are processed securely through Squarespace’s checkout using Stripe. We never see or store your full card details.

When you visit our website, Squarespace may collect basic information such as your IP address, browser type and the pages you visit, using cookies. See “Cookies” below.

How we use your information

We use your information to manage your booking or order, contact you about your class (for example, reminders or changes to a session), process payments and refunds, and respond to your questions.

We use your answers from the “Stay in touch” form to help plan classes and workshops. If you’ve ticked the box to join the mailing list, we’ll also email you about the things you’re interested in. If you haven’t, we won’t contact you.

We’ll only send you marketing emails, such as news about upcoming classes, workshops or new products, if you’ve agreed to receive them. You can unsubscribe at any time using the link in any email.

Our legal basis

We process your information because it’s needed to provide the class or product you’ve booked or bought (contract), to meet legal obligations such as keeping financial records, because we have a legitimate interest in running and improving our business, or because you’ve given your consent (for example, for marketing emails or sharing access needs).

Photos in class

We may take photos during classes to share on our website and social media. We’ll always ask first, and we’ll never post a photo of you without your permission.

Who we share your information with

We never sell your information. We only share it with trusted services that help us run the business:

• Squarespace, which hosts our website and online shop

• Stripe, which processes payments

• Squarespace Email Campaigns, which we use to send newsletters if you’ve signed up

• Etsy, for orders placed through our Etsy shop

• WhatsApp, if you choose to contact us that way

• Microsoft 365, which we use for our business email

• Google reCAPTCHA, which helps protect our website forms from spam

Each of these has its own privacy policy and security measures.

Where your information is stored

Some of the services we use, including Squarespace, store data on servers outside the UK, including in the United States. Where this happens, they use appropriate legal safeguards to protect your information to UK standards.

How long we keep your information

We keep booking and order records for 6 years to meet tax and accounting requirements. If you’ve signed up for marketing, we keep your details until you unsubscribe. Health or access information is deleted once your course has finished. Answers from our ‘Stay in touch’ form are kept until you unsubscribe or ask us to delete them, or for up to two years if you didn’t join the mailing list.

Your rights

You have the right to ask for a copy of the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time. To make a request, email emma@withathread.com and we’ll respond within one month.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first, though.

Cookies

Our website is built on Squarespace, which uses cookies to make the site work properly, for example to run the shopping basket and checkout, keep the site secure and prevent fraud. These essential cookies are always on.

We also use Squarespace's built-in analytics cookies to understand how visitors use the site, such as which pages are most popular, so we can improve it. These are only used if you accept them via our cookie banner, and you can change your settings at any time.

We don't currently use cookies for advertising. For a full list of the cookies Squarespace may set, see Squarespace's own help page on the cookies it uses.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.